Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) govern access to and use of the Realla website at realla.ai and its related software, features, reports, and services (together, the “Services”). The Services are provided by Realla AI, Inc., a Delaware C Corporation(“Realla,” “we,” “us,” or “our”). By creating an account, ordering a report, or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you use the Services for an organization, you represent that you have authority to bind that organization.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a binding agreement. You agree to provide accurate registration information, keep your login credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account to the extent permitted by law. We may require verification or restrict use to comply with legal requirements, prevent abuse, or protect the Services.

3. What Realla provides

Realla offers AI-assisted property pricing and investment information, including available comparable-property context, estimated value ranges, market signals, and report-style output. The scope of a report depends on the product requested, the property, data availability, and the features actually offered when you place the request. Features shown as “Coming soon” or similar are not currently part of the Services. We may change or discontinue features, subject to commitments made for an accepted order and applicable law.

4. Informational output; no professional advice

Outputs are estimates and analytical information, not certified appraisals, broker price opinions where legally regulated, professional valuations, legal or tax advice, accounting advice, investment advice, or guarantees of price, financing, rent, occupancy, transaction success, or returns.

Outputs may contain errors, outdated information, incomplete comparables, or AI-generated statements that are not independently verified. You must independently confirm all material information and obtain qualified professional advice when appropriate. You are solely responsible for decisions made using the Services, subject to rights that cannot legally be excluded. See our AI & Data Disclaimer.

5. Your inputs and third-party content

You may submit property addresses, listing links, URLs, answers to our intake questions, branding images, and other information needed to request a report (“Inputs”). You confirm that you have the legal right to submit and use those Inputs and any related materials, and that doing so does not violate confidentiality, intellectual property, data protection, listing-platform rules, or other rights. Do not upload identification documents, payment-card details, sensitive personal data, or confidential client material unless a secure, authorized workflow expressly requests it. We may use Inputs to perform the Services, provide support, protect against misuse, and otherwise process them as described in our Privacy Policy.

6. Data sources and availability

Reports may use public records, user-provided information, third-party data sources, and model-generated interpretations. Data sources may have their own restrictions. We do not warrant that any third-party feed, public record, listing, image, or estimate is complete, current, error-free, or available at all times. A report may be unavailable or less detailed for some properties. Realla is not affiliated with or endorsed by any listing platform or third-party data source unless explicitly stated.

7. Orders, pricing, and payment

Where a report or feature is offered free of charge, including during an early-access period, no payment is collected and we may introduce pricing for future orders. For paid orders, the purchase price and included features are those shown at checkout when you place the order, and applicable taxes and the final amount payable will be displayed before you confirm payment. Payments may be processed by an external payment provider, whose own terms and privacy practices may apply. You authorize the displayed charge when you submit payment. A subscription or recurring fee will apply only if it is clearly disclosed and you affirmatively accept it at checkout, together with its renewal and cancellation terms.

8. Report delivery and permitted use

After a successful request, we will make reasonable efforts to provide the report through your account. Delivery times may vary due to property data availability, external services, or technical issues. Subject to these Terms (and payment, where applicable), we grant you a limited, non-exclusive, non-transferable license to view, download, print, and share your report with clients, advisers, or team members for legitimate property evaluation and presentation. You may not resell report content as a standalone data product, scrape or redistribute underlying datasets, misrepresent an estimate as a licensed appraisal, or remove source notices and risk disclosures.

9. Acceptable use

You will not:

• use the Services for unlawful, fraudulent, discriminatory, misleading, or infringing purposes;
• use outputs to make unlawful decisions involving housing eligibility, credit, or other protected outcomes;
• interfere with service security or attempt unauthorized access;
• reverse engineer the Services except where non-waivable law permits;
• automate bulk extraction without our permission;
• provide materially false information to obtain a report; or
• present our AI outputs as independently verified professional opinions.

10. Intellectual property and feedback

The website, software, trademarks, designs, and original Service materials belong to Realla or its licensors. Except for the limited rights described above, these Terms do not transfer ownership. You retain rights in Inputs that you lawfully own. If you provide suggestions or feedback, we may use them to improve the Services without owing compensation, but this does not grant us ownership of your separately protected confidential information.

11. Refunds and consumer protections

If you paid for a report and it was not delivered, you were charged more than once, or the report is materially defective compared with what was described at checkout, contact us at ceo@realla.ai within 14 days of delivery. We will investigate and may correct the issue, regenerate the report, or refund the affected charge in full or in part, as appropriate. Any additional refund terms will be shown at checkout.

Nothing in these Terms limits statutory consumer rights, including applicable rights concerning defective digital content, cancellation, or withdrawal. If an EU/EEA consumer's statutory withdrawal right may be affected by immediate supply of digital content, we will request any consent and acknowledgment required by applicable law before beginning delivery.

12. Service availability and changes

We aim to operate the Services reliably but do not guarantee uninterrupted or error-free availability. We may perform maintenance, correct errors, apply security measures, or suspend access in response to fraud, abuse, or legal demands. We will provide any notice required by law for material changes that adversely affect purchased Services. We may update these Terms prospectively and post a new effective date; where required, we will notify users or request renewed acceptance.

13. Suspension and account termination

You may request account closure by contacting us at ceo@realla.ai. We may suspend or terminate access for material breaches, safety risks, fraud, or legal requirements, with notice where reasonable and legally permitted. Termination does not waive accrued payment obligations or non-waivable refund rights. Personal information will be handled according to our Privacy Policy and applicable retention obligations.

14. Disclaimers and limits of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND OUTPUTS ARE PROVIDED ON AN “AS AVAILABLE” BASIS WITHOUT WARRANTIES THAT THEY WILL ACHIEVE A PARTICULAR FINANCIAL OR TRANSACTION OUTCOME. NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALLA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOST PROFITS ARISING FROM USE OF THE SERVICES. FOR CLAIMS THAT MAY LAWFULLY BE LIMITED, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE RELEVANT SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD 100. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING WHERE APPLICABLE FRAUD, WILLFUL MISCONDUCT, OR OTHER NON-EXCLUDABLE CLAIMS.

15. Indemnification (business use)

If you use the Services for business or professional purposes, you agree, to the extent permitted by law, to indemnify and hold harmless Realla from third-party claims arising from your breach of these Terms, your Inputs, or your presentation of report content to clients or other third parties. This section does not apply to consumers where applicable law does not permit it.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules, except to the extent mandatory consumer protection laws in your country of residence apply. Before bringing a dispute, please contact us and allow a reasonable opportunity to resolve it informally. Subject to applicable mandatory consumer jurisdiction rules, disputes arising from these Terms may be brought in the state or federal courts located in Delaware. Nothing here requires a consumer to waive rights or courts available under non-waivable local law.

17. General provisions

If a provision is unenforceable, the remainder of these Terms remains in effect. Failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our consent, except where applicable law provides otherwise. We may transfer these Terms as part of a lawful corporate reorganization or sale, subject to applicable privacy and consumer rights. These Terms, together with the policies expressly referenced here and any checkout disclosures for a particular purchase, form the agreement for the Services.

18. Contact